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A Retail leader migrates business critical applications to cloud using TechTrendsIT U-Combinators™ approach

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Cloud Saas

Challenge

  1. Evolving business from anonymous cash transactions to customer-identified loyalty transactions executed in-store, online or via mobile phones
  2. Manage immense amount of data between their customers, products, stores, sales, marketing, and supply chain
  3. Fast growing Industry with ever increasing competition
  4. Cost control from CAPEX to OPEX on IT systems and solutions to manage vast data and information security
  5. Data analytics across sales, marketing and supply chain data spanning across locations

Solution

  1. A phased CRM and point-of-sale application migration approach
  2. Consolidated database, secured on private cloud
  3. Integrated with backend ERP and functional systems
  4. Analytics and intelligent reposes modules for client visits and queries
  5. Phase II planned for mobile integration and mobile wallet

Benefits

  1. Increase customer satisfaction and hence retention
  2. Increased customer base
  3. Client recognition and continuity across locations
  4. Reduce operational cost
  5. Quicker time-to-market

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