Application Support & Maintenance

With you, Always!
With you, Always!
TechTrendsIT has developed a comprehensive spectrum of support and maintenance services.

TechTrendsIT Application Support & Maintenance Service offerings include:
  • 24×7 Production support
  • Application support
  • Platform support
  • Ticket management, with response and resolutions SLAs
  • Application enhancements, configuration and change management
  • Upgrades & Migration
  • Testing support
  • UX design support
  • Architecture and re-engineering support
  • Documentation and Training support

Our Delivery Engagement Models
We support multiple project delivery engagement models be it dedicated offshore teams or Centre of Excellence, or dedicated onshore on premise teams or a hybrid model. For most of our engagements, depending on business needs, we recommend a dual shore mixed model.
Our Execution Model
Each and every release follows an iterative model where the requirements given are analysed, clarified to arrive at a design. They are later developed, reviewed and unit tested before implementation. The changes are then integrated and tested and deployed in the environment. Post release retrospection is done to understand the lessons learnt for continuous improvements.

Our Approach

TechTrendsIT adopts a systematic approach in handling all our maintenance and support engagements.

  • Initial Handholding & KT
  • Environment and Team Setup
  • Production Support – Transition Stages
  • Tools & Measurements
  • Escalation, Feedback and Continuous Improvements

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