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TechTrendsIT extends its support & maintenance services to a global Building automation provider

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S&M

Challenge

  1. Increasing complexity with more than 1 million installations of client automation products
  2. Lack of internal resource availability and multi-skills
  3. Need to focus on core and increase business
  4. Need for faster resolution time and increased customer satisfaction
  5. Increasing cost of maintenance

 

Engagement

  1. Team of 12 resources engaged in an onsite-offshore hybrid model
  2. Core skills include, Microsoft Windows, C++, VC++, LEX & YACC, .NET Framework, MS SQL Server, MS SQL Express, SmartHeap, Infragistics, Integral Video SDK, Sentinel System, EPI Builder, Stingray, Visual Build Pro, Install Shield, HTML, XML and JavaScript
  3. Provide 24 x 7 maintenance, enhancement and migration support
  4. Engaging through requirements capturing and analysis phase through development and testing support and application support and maintenance services
  5. Engagement ongoing and continued from over a decade now

 

Benefits

  1. Quick turnaround time on defect fixing and enhancement support
  2. Right-skilled resource availability on-demand for support, maintenance and migration services
  3. Quick resource ramp up on-demand
  4. Reduced overall maintenance cost by 40%
  5. Improved Customer Satisfaction Index

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